What do I do if I have a routine appointment coming up?

Office availability and hours will vary, and the types of services available will depend on your circumstances. Video visits with your doctor or care team using your phone or computer may be an effective way to address your medical needs. Our Safe Care Commitment: Screen – Clean – Protect is in effect in all locations to help keep our patients and staff safe.

What do I do if I have to pick up my medicine from the pharmacy?

When you come in to pick up your prescriptions you will be screened for COVID symptoms at the door. You will be asked to remove your mask, sanitize your hands, and re-mask with a health center issued mask. If you are experiencing fever/cough/muscle aches/sore throat/shortness of breath; or have had contact with someone who has COVID-19 call your primary care before coming in.

How do I get tested for COVID-19?

If you are experiencing symptoms of COVID-19 such as fever/cough/sore throat/muscle aches/shortness of breath; please call your primary health care provider for guidance. For your safety and the safety of others, please do not come to the Health Center unless you have been instructed to do so. Your provider will give you instructions on how to get care without exposing other people to your illness. If you are a North End or Charlestown resident or NEW Health patient you can make an appointment to be tested at one of our testing sites (see information above). If you are experiencing life-threatening symptoms such as difficulty breathing or pressure in the chest, please call 911.

What are the symptoms of COVID-19?

From the CDC : Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19: - Fever or chills - Cough - Shortness of breath or difficulty breathing - Fatigue - Muscle or body aches - Headache - New loss of taste or smell - Sore throat - Congestion or runny nose - Nausea or vomiting - Diarrhea This list does not include all possible symptoms. CDC will continue to update this list as we learn more about COVID-19.

How do I get the COVID-19 Vaccine?

As of right now Massachusetts is on Phase 2 of vaccination rollout. Eligible individuals include first responders and those age 75 and up. If you are a NEW Health patient, a resident of the North End/Waterfront or Charlestown, and 75+ then you can schedule an appointment to be vaccinated by NEW Health. Visit our vaccine page to learn how. You can also find other COVID vaccine sites by visiting mass.gov .

COVID-19 Update For NEW Health Patients

SAFE CARE COMMITMENT: SCREEN – CLEAN – PROTECT

We SCREEN to protect you, your families and our staff:

We screen all employees daily—anyone with symptoms of a possible respiratory illness is not allowed to return to work until they are better
On arrival, we screen all patients and visitors for symptoms of possible COVID-19 infection
- Outpatients are screened prior to and upon arrival, and if symptomatic, are cared for via virtual visits.
We limit visitors coming into the health center, and screen visitors for symptoms of possible COVID-19 infection. We ask visitors with symptoms to defer their visits

We CLEAN our hands and spaces, and make it easy for you to do the same:

We have established cleaning protocols throughout the health center
We have added hand sanitizer stations so patients, visitors and staff can clean their hands easily and frequently, and provided visual reminders to practice hand hygiene

We PROTECT everyone in our environment:

We require all people —employees, patients and visitors—to wear a hospital-issued surgical mask
We have rearranged spaces to accommodate physical distancing by removing chairs from waiting rooms and, in some areas, installing plexiglass barriers

Additional safety measures that we have implemented include:

Developing and implementing infection control policies to care for patients with suspected and confirmed COVID-19
Requiring employees who are able to work remotely to do so
Cancelling all business travel, domestic and international travel for staff

Pages: 1 2 3 4 5 6