- Adult Primary Care
- Pediatric Primary Care
- Behavioral Health
- Adult Day Services
- School-Based Health Center
- Outreach and Education
- Recovery Services
Frequently Asked Questions
As a Federally Qualified Health Center that receives federal funding, NEW Health provides access to services without regard for a person’s ability to pay.
A discount is offered to all patients who meet eligibility criteria developed from the Federal Poverty Guidelines, based on family size and income.
Individuals and families with incomes below 100% of Federal Poverty are entitled to a full discount and may be charged a nominal fee. The nominal fee may be waived for those individuals who cannot afford to pay it. Individuals and families between 101% and 200% of poverty will be charged a fee in accordance with NEW Health sliding fee scale based on family size and income. Individuals and families with incomes above 200% of Federal Poverty Guidelines are not eligible for any sliding fee discount.
To assess eligibility for a sliding fee discount, you must complete an application and provide proof of your total household income as required by federal regulations. A “household” is defined as everyone living under the same roof, whether related or not. The application must be completed, signed and returned to the health center with all required proof of income before it can be processed. To obtain an application and learn more about the Sliding Fee Discount Program please call NEW Health Resource Specialist, Gina Cardone, 617-643-8039.
On April 14, 2003, the federal Office of Civil Rights implemented the Health Insurance Portability and Accountability Act (HIPAA) to promote privacy and trust between patients and their health care providers. As part of these rules, all new patients seeing their health care provider upon their initial visit are required to sign an acknowledgement form to indicate that they have received the Privacy Notice. The Privacy Notice describes how the hospital/provider uses and shares your personal health information.
Patient Privacy Notice – English
Patient Privacy Notice – Spanish
The Health Center is committed to improving the quality of life for the residents of Boston’s North End and surrounding areas by providing high-quality health care that is consumer-oriented, culturally appropriate, neighborhood-based, and affordable
The Health Center is located at 332 Hanover Street in Boston’s North End, a short walk from North Station, Haymarket Square, and Quincy Market.
We also validate parking at the Parcel 7 Garage at 92 Sudbury Street.
If you have an appointment and you park at the Haymarket Garage, we can validate your parking ticket to receive discounted rates:
$1.00 for the first 2 hours
$3.00 for more than 2 hours, but less than 3 hours
For more than 3 hours, you will be responsible for the FULL regularly charge rate.
NEW Health registered patients only. No commercial vehicles eligible.
Please see other parking requirements posted at Parcel 7 Garage.
|MONDAY, WEDNESDAY, FRIDAY||8:00am-5:30pm|
|VISION OFFICE HOURS||Mon-Thurs: 9am-5pm|
NEW Health physicians provide coverage 24 hours a day, 7 days a week. If you are a health center patient requiring urgent care after usual business hours, call our main number, 617-643-8000. Our answering services will page the physician or pediatrician on call to provide assistance to you. For a life threatening emergency, call 911 or go to your nearest emergency room.
You may request an appointment on the NEW Health website. You will receive a call back about your request within 24 hours. To request a same-day appointment, call the main number and explain the situation. Every effort will be made to provide you with care, whether with your primary care physician or another provider on the team. Walk-in availability is limited. It is always best to schedule an appointment in advance.
To cancel an appointment, we ask that you provide at least 24 hours’ notice. We ask that you arrive 20 minutes early for all appointments.
Before making an appointment with a specialist, you should get a referral from your primary care provider. Many insurance companies will not pay for specialty visits unless you have been referred. Check your insurance plans for terms of coverage. The Managed Care Referral Department at NEW Health can be reached via 617-643-8000. You will be asked to leave name, date of birth, name of primary care physician, insurance information, name of specialist, and date of appointment.
Referrals are not mailed to patients. They are faxed to the specialty office within one week of the request.
Hospitalizations and referrals for specialty testing are made with our affiliate hospital, Massachusetts General Hospital. We also refer to their Emergency Room if the situation warrants.
If your plan is not listed, please call our Billing Department at 617-643-8050 to verify that we accept it. Please note that you should be mindful of “out-of-network” situations. You must be prepared to pay your co-payment at the time of service.
Your ability to pay should not be a barrier to receiving the health care you need. If you don’t think you can pay for your health care, please call our Resource Specialist at 617-643-8039 and make an appointment to see what options are available. You might be eligible for Health Safety Net, through programs such as MassHealth, Commonwealth Care plans, or we might be able to make arrangements for you to pay for services on a sliding scale.
A copy of your medical record can be obtained or sent to another medical provider by calling the Medical Records Department at 617-643-8090. A Release of Information Form must be signed and a copying fee may be charged. To obtain a copy of your medical records at NEW Health, you must submit a written, signed and dated authorization form. Download the (PDF) version of this form.
Our Transportation Services Department, 617-643-8089, can be called to reserve a ride at least 3 days in advance of your appointment date. For NEW Health appointments for North End residents, there is a round-trip fee of $7.00. For wheelchair patients, the fee is $15.00. For appointments outside of the North End, the round-trip fee is $15.00, and $30.00 for wheelchair patients.
The Patient-Centered Medical Home (PCMH) is an approach to providing comprehensive primary care for children, youth and adults. Our primary care practice features physician-led patient focused teams working with each patient to provide primary care, prevention, and wellness services. Our primary care team providers provide you with expert, caring and personalized care that supports your goals for health and well-being.
Your care team will be responsible for coordinating and tracking your care over time. In addition to the physician leader, your team will include a nurse. Also, you will have access to a nurse practitioner, social worker, health educator and other health professionals. We consider you, our patient, to be a critical member of the team and therefore encourage you to take an active role in your care by asking questions and expressing your needs and concerns.
Selecting Your NEWH Primary Care Physician
Your primary care physician (PCP) is an important member of your healthcare team. Your PCP provides your annual exams, preventive care screenings, handles your routine illnesses and most minor injuries, recommends prescription medications and will refer you to specialists and hospitals when necessary.
How to Select or Change Primary Care Physicians
You need to select a PCP when you enroll with any health insurance plan. The information below will help you with the process. If you need help with this process, please contact NEWH Resource Specialist, Gina Cardone-Casoni at 617-643-8039. She is available Monday through Friday, 9am – 5 pm.
You can also call the Massachusetts General Hospital Physician Referral Service at: 1-800-388-4644.
Identify the Doctor of Your Choice
It’s easy to choose the Best PCP for you at NEWH.
If you’re not sure how or what to look for in your doctor, here are some Tips on Choosing a PCP that best meets your needs:
• Select the PCP specialty that fits your “age” needs. Some PCPs specialize in adult care, others in children.
• General and family practice are specialties that work with patients of all ages, including children, adults and seniors.
• Pediatrics is the specialty for children (birth to teens).
• Internal medicine is the specialty that works only with adults.
• Geriatrics is the specialty that works with older adults.
You can use questions like these to focus your search:
• Do you prefer a physician who can accommodate specific language or cultural needs?
• Do you prefer a male or female physician?
Why It’s Important to Choose NEWH as Your Primary Care Medical Practice?
• By choosing NEWH as your medical practice, you are eligible for all of the Clinical Service and Programs available to our patients.
• Enjoy flexibility with NEWH. Your primary care physician (PCP) can refer you to a specialist in our Massachusetts General Hospital, MGH network without waiting for administrative authorization. And you can self-refer to anyone in our Health Center for vision, dental behavioral health, podiatry, and OB/GYN services.