The Medical Assistant is responsible for providing phlebotomy services in the lab to NEW/Health patients as ordered by treating providers. Responsible for assisting physicians, nurse practitioners and behavioral health therapists with evaluation, management, treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills in a team-based Patient-Centered Medical-Home environment. His/her primary roles are to assure efficient patient flow through the office, maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
- Phlebotomy skills on adult/pediatric patients
- Perform routine lab procedures on premises (waived testing)
- Accurate record keeping and logging of all tests in-house or sent to outside lab per lab procedures
- Distribute lab results to appropriate providers and data entry personnel as needed
- Keep filing up-to-date
- Order supplies as needed
- Maintain quality control records
- Assists nurse supervisor with annual waived testing to other Phlebotomists, MAs, LPNs and RNs
- Responsible for laboratory orientation and training of all new Phlebotomists, MAs, LPNs and RNs
- Perform any other duties as requested by supervisor
- Supporting clinical team to ensure effective patient flow
- Assure patients’ medical records are complete prior to visit. Scrub records in order to update physician on pending clinical updates for each patient. Huddle with physician/ nurse practitioner/ BH therapist prior to the beginning of the session to discuss various tasks that may have to be updated on each patient.
- Greet patients in waiting area and escort to exam room.
- Assist with admission process:
- Use double identifier to determine accurate patient information
- Document chief complaint or symptoms in the medical record
- Document current medications and prescriptions that need to be renewed
- Review records for immunization needs
- Perform EKG’s per order of clinician
- Instruct patient how to prepare for the physician or nurse practitioner (assisting, if necessary)
- Anticipate and set up special equipment and/or supplies needed for the visit.
- Alert the physician or nurse practitioner when the patient is ready and communicate pertinent clinical information.
- Assist provider as required
- Interpret or assist with accessing interpretation through telephonic access during visit as required
- Assist patient through check-out process
- Prepare room for next patient
- Respond to needs to expedite visits and keep providers on schedules
- Stock examination room
- Assist physician or nurse practitioner with patient care during the visit
- Adhere to hand hygiene and standard precaution guidelines.
- Provide care appropriate to age group of patients in practice setting and document data per practice protocols:
- Minimum of high school diploma, GED or equivalent required
- Graduate of approved Medical Assistant program required
- One to two years’ experience, preferably in an ambulatory setting preferred.