The Optical Clinical Manager is responsible for single-site practice or smaller multi-site practices (3 or more locations). They provide direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, the Optical Clinical Manager provides administrative cross coverage to manage staffing and/or operational issues.
Essential Functions
- Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
- Evaluates daily staffing needs and coordinates replacement of staff.
- Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
- Assists in the career development of practice employees through ongoing coaching, counseling, and training.
- Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
- Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
- Collaborates with practice leaders on the preparation of the practice’s annual budgets.
- Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
- Entry-Level Manager Role.
Qualifications
Education
Bachelor’s Degree Related Field of Study required
Licensed Optician preferred but not required
Experience
- Supervisory experience 5-7 years required
- Experience working in a healthcare environment 5-7 years required
- 3-5 years optical experience
Knowledge, Skills and Abilities
- Strong understanding of Microsoft Office, including Excel.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Strong analytical and math skills.
- Knowledge of Accounting Principles, physician billing, and revenue cycle management.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.