Preguntas frecuentes

• Atención primaria para adultos
• Atención Primaria Pediátrica
• Salud conductual
• Dental
• Visión
• Podología
• Neurology
• Obstetricia y Ginecología
• Servicios diurnos para adultos
• Transporte
• Farmacia
• Acupuntura
• Nutrición
• Centro de salud escolar
• Alcance y educación
• Servicios de recuperacion

Como centro de salud calificado federalmente que recibe fondos federales, NEW Health brinda acceso a servicios sin tener en cuenta la capacidad de pago de una persona.

Se ofrece un descuento a todos los pacientes que cumplan con los criterios de elegibilidad desarrollados a partir de las Pautas federales de pobreza, en función del tamaño de la familia y los ingresos.

Las personas y familias con ingresos inferiores al 100% de la pobreza federal tienen derecho a un descuento total y se les puede cobrar una tarifa nominal. La tarifa nominal puede eximirse para aquellas personas que no pueden pagarla. A las personas y familias entre el 101% y el 200% de la pobreza se les cobrará una tarifa de acuerdo con la escala de tarifas móviles de NEW Health según el tamaño de la familia y los ingresos. Las personas y familias con ingresos superiores al 200% de las pautas federales de pobreza no son elegibles para ningún descuento de tarifa variable.

Para evaluar la elegibilidad para un descuento de tarifa variable, debe completar una solicitud y proporcionar un comprobante de los ingresos totales de su hogar según lo exigen las reglamentaciones federales. Un “hogar” se define como todas las personas que viven bajo el mismo techo, estén o no relacionadas. La solicitud debe completarse, firmarse y devolverse al centro de salud con todos los comprobantes de ingresos necesarios antes de que pueda procesarse. Para obtener una solicitud y obtener más información sobre el Programa de descuento de tarifas móviles, llame al NUEVO especialista en recursos de salud, Gina Cardone, 617-643-8039.

El 14 de abril de 2003, la Oficina Federal de Derechos Civiles implementó la Ley de Portabilidad y Responsabilidad del Seguro Médico (HIPAA, por sus días) para promover la privacidad y la confianza entre los pacientes y sus proveedores de atención médica. Como parte de estas reglas, todos los pacientes nuevos que vean a su proveedor de atención médica en su visita inicial deben firmar un formulario de reconocimiento para indicar que han recibido el Aviso de Privacidad. El Aviso de privacidad describe cómo el hospital/proveedor utiliza y comparte su información de salud personal.

Aviso de privacidad del paciente – English

Aviso de privacidad del paciente – Spanish

El Centro de Salud se compromete a mejorar la calidad de vida de los residentes del North End de Boston y sus alrededores proporcionando atención médica de alta calidad orientada al consumidor, culturalmente apropiada, basada en el vecindario y asequible

El Centro de Salud está ubicado en 332 Hanover Street en el North End de Boston, a pocos pasos de la Estación del Norte, Haymarket Square y Quincy Market.
También validamos el estacionamiento en el garaje Parcel 7 en 92 Sudbury Street.

Si tiene una cita y se estaciona en el Haymarket Garage, podemos validar su boleto de estacionamiento para recibir tarifas con descuento:

$ 1.00 por las primeras 2 horas
$ 3.00 por más de 2 horas, pero menos de 3 horas

Durante más de 3 horas, usted será responsable de la tarifa de carga regular COMPLETA.

NUEVOS pacientes registrados de Health solamente. No hay vehículos comerciales elegibles.

Consulte otros requisitos de estacionamiento publicados en Parcel 7 Garage.

NUEVOS médicos de salud brindan cobertura las 24 horas del día, los 7 días de la semana. Si usted es un paciente del centro de salud que requiere atención urgente después del horario comercial habitual, llame a nuestro número principal , 617-643-8000. Nuestros servicios de contestación llamarán al médico o pediatra de guardia para brindarle asistencia. Para una emergencia que pone en peligro la vida, llame al 911 o vaya a la sala de emergencias más cercana.

Citas médicas: 617-643-8000
Citas pediátricas: 617-643-8000
Citas de salud conductual: 617-643-8080
For all other services: 617-643-8000

You may request an appointment on the NEW Health website. You will receive a call back about your request within 24 hours. To request a same-day appointment, call the main number and explain the situation. Every effort will be made to provide you with care, whether with your primary care physician or another provider on the team. Walk-in availability is limited. It is always best to schedule an appointment in advance.

To cancel an appointment, we ask that you provide at least 24 hours’ notice. We ask that you arrive 20 minutes early for all appointments.

Before making an appointment with a specialist, you should get a referral from your primary care provider. Many insurance companies will not pay for specialty visits unless you have been referred. Check your insurance plans for terms of coverage. The Managed Care Referral Department at NEW Health can be reached via 617-643-8000. You will be asked to leave name, date of birth, name of primary care physician, insurance information, name of specialist, and date of appointment.

Referrals are not mailed to patients. They are faxed to the specialty office within one week of the request.

Hospitalizations and referrals for specialty testing are made with our affiliate hospital, Massachusetts General Hospital. We also refer to their Emergency Room if the situation warrants.

• Patient Information Form (click to download)
• Photo identification
• Your health insurance card and co-payment
• Your Mass General blue card number
• If no insurance, proof of income (e.g., pay stubs or tax return and proof of resident bills addressed to you) to qualify for sliding-fee-scale
• If possible, a copy of your previous medical records
• A list of current medications
• For children, an immunization record

• Public Insurance:
  • Cooperativa de Cuidado Comunitario, C3 ACO
  • Medicaid (MassHealth Limited)
  • Commonwealth Care Alliance
  • Plan de Seguridad Médica Infantil
  • Red de Seguridad Sanitaria
  • For Vision and Podiatry Services, we also accept Partners and Steward, Pioneer ACO

• Private Insurance:
  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Planes comerciales de cuidado de conectores, (BMC, NHP y Tufts)
  • Fallon Community Health Plan
  • Fallon Health and Life Assurance Company
  • Primera Red de Salud
  • Gic
  • Global Medical Management Inc
  • Harvard Pilgrim Health Care
  • Gestión del valor del cuidado de la salud
  • Health Plans Inc.
  • Humana
  • Medicare (partes A y B)
  • Mid West National Life Insurance Co
  • Neighborhood Health Plan (Commercial only)
  • Oxford
  • Sistema de salud privado
  • Tufts
  • Umr
  • Unicare (GIC)
  • United Health Care
  • William Sutton

• Vision Plans:
  • Visión de Davis
  • Eye Med

Si su plan no aparece en la lista, llame a nuestro Departamento de Facturación al 617-643-8050 para verificar que lo aceptamos. Tenga en cuenta que debe tener en cuenta las situaciones de “fuera de la red”. Usted debe estar preparado para pagar su copago en el momento del servicio.

Your ability to pay should not be a barrier to receiving the health care you need. If you don’t think you can pay for your health care, please call our Resource Specialist at 617-643-8039 and make an appointment to see what options are available. You might be eligible for Health Safety Net, through programs such as MassHealth, Commonwealth Care plans, or we might be able to make arrangements for you to pay for services on a sliding scale.

A copy of your medical record can be obtained or sent to another medical provider by calling the Medical Records Department at 617-643-8090. A Release of Information Form must be signed and a copying fee may be charged. To obtain a copy of your medical records at NEW Health, you must submit a written, signed and dated authorization form. Download the (PDF) version of this form.

Call our Prescription lines:
Adult Medicine 617-643-8111
Pediatrics 617-643-8111
Behavioral Health 617-643-8191

Our goal is to refill within 48 hours of receiving your call. Please provide the name of the medication, the prescribing provider, and the name and phone number of the pharmacy.

Our Transportation Services Department, 617-643-8089, can be called to reserve a ride at least 3 days in advance of your appointment date. For NEW Health appointments for North End residents, there is a round-trip fee of $7.00. For wheelchair patients, the fee is $15.00. For appointments outside of the North End, the round-trip fee is $15.00, and $30.00 for wheelchair patients.

The Health Center offers the services of a Patient Advocate, who can be reached at 617-643-8064.

The Patient-Centered Medical Home (PCMH) is an approach to providing comprehensive primary care for children, youth and adults. Our primary care practice features physician-led patient focused teams working with each patient to provide primary care, prevention, and wellness services. Our primary care team providers provide you with expert, caring and personalized care that supports your goals for health and well-being.

Your care team will be responsible for coordinating and tracking your care over time. In addition to the physician leader, your team will include a nurse. Also, you will have access to a nurse practitioner, social worker, health educator and other health professionals. We consider you, our patient, to be a critical member of the team and therefore encourage you to take an active role in your care by asking questions and expressing your needs and concerns.

Selecting Your NEWH Primary Care Physician
Your primary care physician (PCP) is an important member of your healthcare team. Your PCP provides your annual exams, preventive care screenings, handles your routine illnesses and most minor injuries, recommends prescription medications and will refer you to specialists and hospitals when necessary.

How to Select or Change Primary Care Physicians
You need to select a PCP when you enroll with any health insurance plan. The information below will help you with the process. If you need help with this process, please contact NEWH Resource Specialist, Gina Cardone-Casoni at 617-643-8039. She is available Monday through Friday, 9am – 5 pm.

You can also call the Massachusetts General Hospital Physician Referral Service at: 1-800-388-4644.

Identify the Doctor of Your Choice
It’s easy to choose the Best PCP for you at NEWH.

If you’re not sure how or what to look for in your doctor, here are some Tips on Choosing a PCP that best meets your needs:
• Select the PCP specialty that fits your “age” needs. Some PCPs specialize in adult care, others in children.

• General and family practice are specialties that work with patients of all ages, including children, adults and seniors.

• Pediatrics is the specialty for children (birth to teens).

• Internal medicine is the specialty that works only with adults.

• Geriatrics is the specialty that works with older adults.

You can use questions like these to focus your search:
• Do you prefer a physician who can accommodate specific language or cultural needs?

• Do you prefer a male or female physician?

Why It’s Important to Choose NEWH as Your Primary Care Medical Practice?

• By choosing NEWH as your medical practice, you are eligible for all of the Clinical Service and Programs available to our patients.

• Enjoy flexibility with NEWH. Your primary care physician (PCP) can refer you to a specialist in our Massachusetts General Hospital, MGH network without waiting for administrative authorization. And you can self-refer to anyone in our Health Center for vision, dental behavioral health, podiatry, and OB/GYN services.