{"id":21,"date":"2021-12-15T13:45:46","date_gmt":"2021-12-15T13:45:46","guid":{"rendered":"https:\/\/newhealthcenter.org\/?page_id=21"},"modified":"2024-02-21T13:00:51","modified_gmt":"2024-02-21T18:00:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/newhealthcenter.org\/about\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21\" class=\"elementor elementor-21\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc402e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc402e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1d278d\" data-id=\"c1d278d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22614e5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"22614e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Answers to our frequently asked questions about our services, providers, and facility at NEW Health Center. Located in the North End, Charlestown, and Charlestown High School.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af93d47 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af93d47\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9eea71\" data-id=\"c9eea71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bee729b elementor-widget elementor-widget-accordion\" data-id=\"bee729b\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What services does NEW Health provide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2001\"><ul><li>Adult Primary Care<\/li><li>Pediatric Primary Care<\/li><li>Behavioral Health<\/li><li>Dental<\/li><li>Vision<\/li><li>Podiatry<\/li><li>Obstetrics\/Gynecology<\/li><li>Transportation<\/li><li>Pharmacy<\/li><li>Acupuncture<\/li><li>Nutrition<\/li><li>School-Based Health Center<\/li><li>Outreach and Education<\/li><li>Substance Use Disorder (SUDs) Services<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a sliding-fee discount?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2002\"><p>As a Federally Qualified Health Center that receives federal funding, NEW Health provides access to services without regard for a person\u2019s ability to pay.<\/p><p>A discount is offered to all patients who meet eligibility criteria developed from the Federal Poverty Guidelines, based on family size and income.<\/p><p>Individuals and families with incomes below 100% of Federal Poverty are entitled to a full discount and may be charged a nominal fee. The nominal fee may be waived for those individuals who cannot afford to pay it. Individuals and families between 101% and 200% of poverty will be charged a fee in accordance with NEW Health sliding fee scale based on family size and income. Individuals and families with incomes above 200% of Federal Poverty Guidelines are not eligible for any sliding fee discount.<\/p><p>To assess eligibility for a sliding fee discount, you must complete an application and provide proof of your total household income as required by federal regulations. A \u201chousehold\u201d is defined as everyone living under the same roof, whether related or not. The application must be completed, signed and returned to the health center with all required proof of income before it can be processed. To obtain an application and learn more about the Sliding Fee Discount Program please call NEW Health Resource Specialist, Gina Cardone,\u00a0<a href=\"tel:16176438039\" rel=\"noopener noreferrer\">617-643-8039<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I do if I have a complaint about my experience at the health center?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2003\"><p>The Health Center offers the services of a Patient Advocate, who can be reached at <span style=\"text-decoration: underline;\"><a href=\"https:\/\/newhealthcenter.org\/for-patients\/patient-advocacy\/\"><strong>617-643-8101.<\/strong><\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is notice for use and sharing of protected health information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2004\"><p>On April 14, 2003, the federal Office of Civil Rights implemented the Health Insurance Portability and Accountability Act (HIPAA) to promote privacy and trust between patients and their health care providers. As part of these rules, all new patients seeing their health care provider upon their initial visit are required to sign an acknowledgement form to indicate that they have received the Privacy Notice. The Privacy Notice describes how the hospital\/provider uses and shares your personal health information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2005\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2005\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the mission of New Health?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2005\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2005\"><div id=\"mission\" class=\"vc_tta-panel vc_active\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-body\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>NEW Health is committed to improving the quality of health and life for the residents of Boston\u2019s North End, Waterfront, Charlestown and the people we serve by providing high quality health care that is consumer oriented, culturally appropriate, neighborhood-based, affordable, and produces positive outcomes.<\/p><\/div><\/div><\/div><\/div><div id=\"parking\" class=\"vc_tta-panel\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\">\u00a0<\/h4><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2006\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2006\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is parking available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2006\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2006\"><p>The Health Center is located at 332 Hanover Street in Boston\u2019s North End, a short walk from North Station, Haymarket Square, and Quincy Market.<\/p>\n<p>We also validate parking at the Haymarket Center Garage (Entrance at 98 Sudbury St.)<\/p>\n<p><span style=\"font-size: 1rem; color: var( --e-global-color-text ); letter-spacing: 0.2px;\">If you have an appointment and you park at the Haymarket Garage, we can validate your parking ticket to receive discounted rates:<\/span><\/p>\n<ul>\n<li>$1.00 for the first 2 hours<\/li>\n<li>$3.00 for more than 2 hours, but less than 3 hours<\/li>\n<\/ul>\n<p>For more than 3 hours, you will be responsible for the FULL regularly charge rate.<\/p>\n<p>NEW Health registered patients only. No commercial vehicles eligible.<\/p>\n<p>Please see other parking requirements posted at Haymarket Center Garage.&nbsp;<\/p><p>NOTE: We only have an arrangement with Haymarket Center Garage for validating.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2007\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2007\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the hours of operation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2007\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2007\"><h4>Northend<\/h4>\n<table class=\"table\">\n<tbody>\n<tr>\n<td>MONDAY, WEDNESDAY, FRIDAY<\/td>\n<td>8:00am-5:30pm<\/td>\n<\/tr>\n<tr>\n<td>TUESDAY, THURSDAY<\/td>\n<td>8:00am-8:00pm<\/td>\n<\/tr>\n<tr>\n<td>SATURDAY<\/td>\n<td>8:00am-12:00pm<\/td>\n<\/tr>\n<tr>\n<td>SUNDAY<\/td>\n<td>Closed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Charlestown<\/h4>\n<table class=\"table\">\n<tbody>\n<tr>\n<td>MONDAY, WEDNESDAY<\/td>\n<td>8:00am-7:00pm<\/td>\n<\/tr>\n<tr>\n<td>TUESDAY, THURSDAY, FRIDAY<\/td>\n<td>8:00am-5:00pm<\/td>\n<\/tr>\n<tr>\n<td>SATURDAY, SUNDAY<\/td>\n<td>Closed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Charlestown High School<\/h4>\n<table class=\"table\">\n<tbody>\n<tr>\n<td>Monday-Friday 7:30am-3:00pm(during the school year)<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2008\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2008\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I make an appointment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2008\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2008\"><p><strong>North End:\u00a0<a href=\"tel:16176438000\" rel=\"noopener\">617-643-8000<\/a><\/strong><\/p><p><strong>Charlestown:\u00a0<a href=\"tel:18572381100\" rel=\"noopener\">857-238-1100<\/a><\/strong><br \/>To make an appointment call the number associated with the location where you\u2019d like to make an appointment and follow the menu options.<\/p><p>You may\u00a0<a href=\"https:\/\/newhealthcenter.org\/appointment-booking\/\">request an appointment<\/a>\u00a0on the NEW Health website. You will receive a call back about your request within 24 hours. To request a same-day appointment, call the main number and explain the situation. Every effort will be made to provide you with care, whether with your primary care physician or another provider on the team. Walk-in availability is limited. It is always best to schedule an appointment in advance.<\/p><p>To cancel an appointment, we ask that you provide at least 24 hours\u2019 notice. We ask that you arrive 20 minutes early for all appointments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2009\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2009\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I get a specialty referral?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2009\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2009\"><p>Before making an appointment with a specialist, you should get a referral from your primary care provider. Many insurance companies will not pay for specialty visits unless you have been referred. Check your insurance plans for terms of coverage. The Managed Care Referral Department at NEW Health can be reached via\u00a0<a href=\"tel:17819601204\" rel=\"noopener\">781-960-1204<\/a>. You will be asked to leave name, date of birth, name of primary care physician, insurance information, name of specialist, and date of appointment.<\/p><p>Referrals are not mailed to patients. They are faxed to the specialty office within one week of the request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-20010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I need to be hospitalized or require a test that is not provided at the health center?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-20010\">\n\nHospitalizations and referrals for specialty testing are made with our affiliate hospital, Massachusetts General Hospital. We also refer to their Emergency Room if the situation warrants\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-20011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I need to bring with me to register as a new patient?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-20011\"><ul><li><a href=\"https:\/\/newhealthcenter.org\/wp-content\/uploads\/2022\/03\/New-Patient-Information-Form_-North-End-Waterfront-Health.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Patient Information Form<\/a>\u00a0(click to download)<\/li><li>Photo identification<\/li><li>Your health insurance card and co-payment<\/li><li>If no insurance, proof of income (e.g., pay stubs or tax return and proof of resident bills addressed to you) to qualify for sliding-fee-scale<\/li><li>If possible, a copy of your previous medical records<\/li><li>A list of current medications<\/li><li>For children, an immunization record<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-20012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What kind of health insurance is accepted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-20012\"><h3 dir=\"ltr\"><strong>PUBLIC INSURANCE:<\/strong><\/h3><ul><li dir=\"ltr\">Medicare (A&amp;B)<\/li><li dir=\"ltr\">Community Care Cooperative, C3 ACO<\/li><li dir=\"ltr\">Medicaid<\/li><li dir=\"ltr\">Health Safety Net<\/li><li dir=\"ltr\">Connector Care Commercial Plans, (BMC, NHP and Tufts)<\/li><\/ul><h3 dir=\"ltr\"><strong>PRIVATE INSURANCE:\u00a0<\/strong><\/h3><ul><li dir=\"ltr\">Aetna<\/li><li dir=\"ltr\">AllWays<\/li><li dir=\"ltr\">Blue Cross Blue Shield<\/li><li dir=\"ltr\">Cigna<\/li><li dir=\"ltr\">Harvard Pilgrim Health Care<\/li><li dir=\"ltr\">Medicare Supplemental Plans (most accepted)<\/li><li dir=\"ltr\">Tufts<\/li><li dir=\"ltr\">Unicare (GIC)<\/li><li dir=\"ltr\">United Health Care<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20013\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-20013\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I do if I can't pay for my care?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20013\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-20013\">Your ability to pay should not be a barrier to receiving the health care you need. If you don\u2019t think you can pay for your health care, please call our Resource Specialist at\u00a0<a href=\"tel:16176438039\">617-643-8039<\/a>\u00a0and make an appointment to see what options are available. You might be eligible for Health Safety Net, through programs such as MassHealth, Commonwealth Care plans, or we might be able to make arrangements for you to pay for services on a sliding scale.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20014\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-20014\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I request a copy of my medical record?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20014\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-20014\"><p>A copy of your medical record can be obtained or sent to another medical provider by calling the Medical Records Department at\u00a0<a href=\"tel:16176438090\">617-643-8090<\/a>. A Release of Information Form must be signed and a copying fee may be charged. To obtain a copy of your medical records at NEW Health, you must submit a written, signed and dated authorization form.\u00a0<a href=\"https:\/\/newhealthcenter.org\/wp-content\/uploads\/2022\/03\/ROI-Authorization-form-_-North-End-Waterfront-Health.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download the (PDF) version of this form.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20015\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-20015\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I get my prescriptions refilled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20015\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-20015\"><p>Call the health center and speak with a member of your care team.<\/p><p>North End:<a href=\"tel:16176438000\" rel=\"noopener\">\u00a0617-643-8000<\/a><\/p><p>Charlestown:\u00a0<a href=\"tel:18572381100\" rel=\"noopener\">857-238-1100<\/a><\/p><p>Sending your request on\u00a0<a href=\"https:\/\/patientgateway.massgeneralbrigham.org\/mychart-prd\/Authentication\/Login?\" target=\"_blank\" rel=\"noopener\">Patient Gateway<\/a>\u00a0is preferred.<\/p><p>Our goal is to refill within 48 hours of receiving your call. Please provide the name of the medication, the prescribing provider, and the name and phone number of the pharmacy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20016\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-20016\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you provide transportation for medical appointments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20016\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-20016\">Our Transportation Services Department,\u00a0<a href=\"tel:16176438089\">617-643-8089<\/a>, can be called to reserve a ride at least 3 days in advance of your appointment date. For NEW Health appointments for North End and Charlestown residents, there is a round-trip fee of $7.00. For wheelchair patients, the fee is $15.00. For appointments outside of the North End and Charlestown, the round-trip fee is $15.00, and $30.00 for wheelchair patients.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20017\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-20017\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a patient-centered medical home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20017\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-20017\"><p>The Patient-Centered Medical Home (PCMH) is an approach to providing comprehensive primary care for children, youth and adults. Our primary care practice features physician-led patient focused teams working with each patient to provide primary care, prevention, and wellness services. Our primary care team providers provide you with expert, caring and personalized care that supports your goals for health and well-being.<\/p><p>Your care team will be responsible for coordinating and tracking your care over time. In addition to the physician leader, your team will include a nurse. Also, you will have access to a nurse practitioner, social worker, health educator and other health professionals. We consider you, our patient, to be a critical member of the team and therefore encourage you to take an active role in your care by asking questions and expressing your needs and concerns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20018\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-20018\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How should I choose my primary care physician (PCP)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20018\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-20018\"><p><strong>Selecting Your NEWH Primary Care Physician<\/strong><br \/>Your primary care physician (PCP) is an important member of your healthcare team. Your PCP provides your annual exams, preventive care screenings, handles your routine illnesses and most minor injuries, recommends prescription medications and will refer you to specialists and hospitals when necessary.<\/p><p><strong>How to Select or Change Primary Care Physicians<\/strong><br \/>You need to select a PCP when you enroll with any health insurance plan. The information below will help you with the process. If you need help with this process, please contact NEWH Resource Specialist, Gina Cardone-Casoni at\u00a0<a href=\"tel:16176438039\">617-643-8039<\/a>. She is available Monday through Friday, 9am \u2013 5 pm.<\/p><p>You can also call the Massachusetts General Hospital Physician Referral Service at:\u00a0<a href=\"tel:18003884644\">1-800-388-4644<\/a>.<\/p><p><strong>Identify the Doctor of Your Choice<\/strong><br \/>It\u2019s easy to\u00a0<a href=\"https:\/\/newhealthcenter.org\/find-a-doctor\/\">choose the Best PCP<\/a>\u00a0for you at NEWH.<\/p><p><strong>If you\u2019re not sure how or what to look for in your doctor, here are some Tips on\u00a0<\/strong><strong>Choosing a PCP that best meets your needs:<\/strong><br \/>\u2022 Select the PCP specialty that fits your \u201cage\u201d needs. Some PCPs specialize in adult care, others in children.<\/p><p>\u2022 General and family practice are specialties that work with patients of all ages, including children, adults and seniors.<\/p><p>\u2022 Pediatrics is the specialty for children (birth to teens).<\/p><p>\u2022 Internal medicine is the specialty that works only with adults.<\/p><p>\u2022 Geriatrics is the specialty that works with older adults.<\/p><p>You can use questions like these to focus your search:<br \/>\u2022 Do you prefer a physician who can accommodate specific language or cultural needs?<\/p><p>\u2022 Do you prefer a male or female physician?<\/p><p><strong>Why It\u2019s Important to Choose NEWH as Your Primary Care\u00a0<\/strong><strong>Medical Practice?<\/strong><\/p><p>\u2022 By choosing NEWH as your medical practice, you are eligible for all of the\u00a0<a href=\"https:\/\/newhealthcenter.org\/services\/\">Clinical Service and Programs available<\/a>\u00a0to our patients.<\/p><p>\u2022 Enjoy flexibility with NEWH. Your primary care physician (PCP) can refer you to a specialist in our Massachusetts General Hospital, MGH network without waiting for administrative authorization. And you can self-refer to anyone in our Health Center for vision, dental behavioral health, podiatry, and OB\/GYN services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What services does NEW Health provide?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>Adult Primary Care<\\\/li><li>Pediatric Primary Care<\\\/li><li>Behavioral Health<\\\/li><li>Dental<\\\/li><li>Vision<\\\/li><li>Podiatry<\\\/li><li>Obstetrics\\\/Gynecology<\\\/li><li>Transportation<\\\/li><li>Pharmacy<\\\/li><li>Acupuncture<\\\/li><li>Nutrition<\\\/li><li>School-Based Health Center<\\\/li><li>Outreach and Education<\\\/li><li>Substance Use Disorder (SUDs) Services<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What is a sliding-fee discount?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As a Federally Qualified Health Center that receives federal funding, NEW Health provides access to services without regard for a person\\u2019s ability to pay.<\\\/p><p>A discount is offered to all patients who meet eligibility criteria developed from the Federal Poverty Guidelines, based on family size and income.<\\\/p><p>Individuals and families with incomes below 100% of Federal Poverty are entitled to a full discount and may be charged a nominal fee. The nominal fee may be waived for those individuals who cannot afford to pay it. Individuals and families between 101% and 200% of poverty will be charged a fee in accordance with NEW Health sliding fee scale based on family size and income. Individuals and families with incomes above 200% of Federal Poverty Guidelines are not eligible for any sliding fee discount.<\\\/p><p>To assess eligibility for a sliding fee discount, you must complete an application and provide proof of your total household income as required by federal regulations. A \\u201chousehold\\u201d is defined as everyone living under the same roof, whether related or not. The application must be completed, signed and returned to the health center with all required proof of income before it can be processed. To obtain an application and learn more about the Sliding Fee Discount Program please call NEW Health Resource Specialist, Gina Cardone,\\u00a0<a href=\\\"tel:16176438039\\\" rel=\\\"noopener noreferrer\\\">617-643-8039<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What do I do if I have a complaint about my experience at the health center?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Health Center offers the services of a Patient Advocate, who can be reached at <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/newhealthcenter.org\\\/for-patients\\\/patient-advocacy\\\/\\\"><strong>617-643-8101.<\\\/strong><\\\/a><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is notice for use and sharing of protected health information?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On April 14, 2003, the federal Office of Civil Rights implemented the Health Insurance Portability and Accountability Act (HIPAA) to promote privacy and trust between patients and their health care providers. As part of these rules, all new patients seeing their health care provider upon their initial visit are required to sign an acknowledgement form to indicate that they have received the Privacy Notice. The Privacy Notice describes how the hospital\\\/provider uses and shares your personal health information.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the mission of New Health?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div id=\\\"mission\\\" class=\\\"vc_tta-panel vc_active\\\" data-vc-content=\\\".vc_tta-panel-body\\\"><div class=\\\"vc_tta-panel-body\\\"><div class=\\\"wpb_text_column wpb_content_element \\\"><div class=\\\"wpb_wrapper\\\"><p>NEW Health is committed to improving the quality of health and life for the residents of Boston\\u2019s North End, Waterfront, Charlestown and the people we serve by providing high quality health care that is consumer oriented, culturally appropriate, neighborhood-based, affordable, and produces positive outcomes.<\\\/p><\\\/div><\\\/div><\\\/div><\\\/div><div id=\\\"parking\\\" class=\\\"vc_tta-panel\\\" data-vc-content=\\\".vc_tta-panel-body\\\"><div class=\\\"vc_tta-panel-heading\\\"><h4 class=\\\"vc_tta-panel-title vc_tta-controls-icon-position-left\\\">\\u00a0<\\\/h4><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Is parking available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Health Center is located at 332 Hanover Street in Boston\\u2019s North End, a short walk from North Station, Haymarket Square, and Quincy Market.<\\\/p>\\n<p>We also validate parking at the Haymarket Center Garage (Entrance at 98 Sudbury St.)<\\\/p>\\n<p><span style=\\\"font-size: 1rem; color: var( --e-global-color-text ); letter-spacing: 0.2px;\\\">If you have an appointment and you park at the Haymarket Garage, we can validate your parking ticket to receive discounted rates:<\\\/span><\\\/p>\\n<ul>\\n<li>$1.00 for the first 2 hours<\\\/li>\\n<li>$3.00 for more than 2 hours, but less than 3 hours<\\\/li>\\n<\\\/ul>\\n<p>For more than 3 hours, you will be responsible for the FULL regularly charge rate.<\\\/p>\\n<p>NEW Health registered patients only. No commercial vehicles eligible.<\\\/p>\\n<p>Please see other parking requirements posted at Haymarket Center Garage.&nbsp;<\\\/p><p>NOTE: We only have an arrangement with Haymarket Center Garage for validating.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the hours of operation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h4>Northend<\\\/h4>\\n<table class=\\\"table\\\">\\n<tbody>\\n<tr>\\n<td>MONDAY, WEDNESDAY, FRIDAY<\\\/td>\\n<td>8:00am-5:30pm<\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>TUESDAY, THURSDAY<\\\/td>\\n<td>8:00am-8:00pm<\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>SATURDAY<\\\/td>\\n<td>8:00am-12:00pm<\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>SUNDAY<\\\/td>\\n<td>Closed<\\\/td>\\n<\\\/tr>\\n<\\\/tbody>\\n<\\\/table>\\n<h4>Charlestown<\\\/h4>\\n<table class=\\\"table\\\">\\n<tbody>\\n<tr>\\n<td>MONDAY, WEDNESDAY<\\\/td>\\n<td>8:00am-7:00pm<\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>TUESDAY, THURSDAY, FRIDAY<\\\/td>\\n<td>8:00am-5:00pm<\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>SATURDAY, SUNDAY<\\\/td>\\n<td>Closed<\\\/td>\\n<\\\/tr>\\n<\\\/tbody>\\n<\\\/table>\\n<h4>Charlestown High School<\\\/h4>\\n<table class=\\\"table\\\">\\n<tbody>\\n<tr>\\n<td>Monday-Friday 7:30am-3:00pm(during the school year)<\\\/td>\\n<td><\\\/td>\\n<\\\/tr>\\n<\\\/tbody>\\n<\\\/table>\"}},{\"@type\":\"Question\",\"name\":\"How do I make an appointment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>North End:\\u00a0<a href=\\\"tel:16176438000\\\" rel=\\\"noopener\\\">617-643-8000<\\\/a><\\\/strong><\\\/p><p><strong>Charlestown:\\u00a0<a href=\\\"tel:18572381100\\\" rel=\\\"noopener\\\">857-238-1100<\\\/a><\\\/strong><br \\\/>To make an appointment call the number associated with the location where you\\u2019d like to make an appointment and follow the menu options.<\\\/p><p>You may\\u00a0<a href=\\\"https:\\\/\\\/newhealthcenter.org\\\/appointment-booking\\\/\\\">request an appointment<\\\/a>\\u00a0on the NEW Health website. You will receive a call back about your request within 24 hours. To request a same-day appointment, call the main number and explain the situation. Every effort will be made to provide you with care, whether with your primary care physician or another provider on the team. Walk-in availability is limited. It is always best to schedule an appointment in advance.<\\\/p><p>To cancel an appointment, we ask that you provide at least 24 hours\\u2019 notice. We ask that you arrive 20 minutes early for all appointments.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I get a specialty referral?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Before making an appointment with a specialist, you should get a referral from your primary care provider. Many insurance companies will not pay for specialty visits unless you have been referred. Check your insurance plans for terms of coverage. The Managed Care Referral Department at NEW Health can be reached via\\u00a0<a href=\\\"tel:17819601204\\\" rel=\\\"noopener\\\">781-960-1204<\\\/a>. You will be asked to leave name, date of birth, name of primary care physician, insurance information, name of specialist, and date of appointment.<\\\/p><p>Referrals are not mailed to patients. They are faxed to the specialty office within one week of the request.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What if I need to be hospitalized or require a test that is not provided at the health center?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\\nHospitalizations and referrals for specialty testing are made with our affiliate hospital, Massachusetts General Hospital. We also refer to their Emergency Room if the situation warrants\\n\"}},{\"@type\":\"Question\",\"name\":\"What do I need to bring with me to register as a new patient?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li><a href=\\\"https:\\\/\\\/newhealthcenter.org\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/New-Patient-Information-Form_-North-End-Waterfront-Health.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">Patient Information Form<\\\/a>\\u00a0(click to download)<\\\/li><li>Photo identification<\\\/li><li>Your health insurance card and co-payment<\\\/li><li>If no insurance, proof of income (e.g., pay stubs or tax return and proof of resident bills addressed to you) to qualify for sliding-fee-scale<\\\/li><li>If possible, a copy of your previous medical records<\\\/li><li>A list of current medications<\\\/li><li>For children, an immunization record<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What kind of health insurance is accepted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h3 dir=\\\"ltr\\\"><strong>PUBLIC INSURANCE:<\\\/strong><\\\/h3><ul><li dir=\\\"ltr\\\">Medicare (A&amp;B)<\\\/li><li dir=\\\"ltr\\\">Community Care Cooperative, C3 ACO<\\\/li><li dir=\\\"ltr\\\">Medicaid<\\\/li><li dir=\\\"ltr\\\">Health Safety Net<\\\/li><li dir=\\\"ltr\\\">Connector Care Commercial Plans, (BMC, NHP and Tufts)<\\\/li><\\\/ul><h3 dir=\\\"ltr\\\"><strong>PRIVATE INSURANCE:\\u00a0<\\\/strong><\\\/h3><ul><li dir=\\\"ltr\\\">Aetna<\\\/li><li dir=\\\"ltr\\\">AllWays<\\\/li><li dir=\\\"ltr\\\">Blue Cross Blue Shield<\\\/li><li dir=\\\"ltr\\\">Cigna<\\\/li><li dir=\\\"ltr\\\">Harvard Pilgrim Health Care<\\\/li><li dir=\\\"ltr\\\">Medicare Supplemental Plans (most accepted)<\\\/li><li dir=\\\"ltr\\\">Tufts<\\\/li><li dir=\\\"ltr\\\">Unicare (GIC)<\\\/li><li dir=\\\"ltr\\\">United Health Care<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What do I do if I can't pay for my care?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your ability to pay should not be a barrier to receiving the health care you need. If you don\\u2019t think you can pay for your health care, please call our Resource Specialist at\\u00a0<a href=\\\"tel:16176438039\\\">617-643-8039<\\\/a>\\u00a0and make an appointment to see what options are available. You might be eligible for Health Safety Net, through programs such as MassHealth, Commonwealth Care plans, or we might be able to make arrangements for you to pay for services on a sliding scale.\"}},{\"@type\":\"Question\",\"name\":\"How do I request a copy of my medical record?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A copy of your medical record can be obtained or sent to another medical provider by calling the Medical Records Department at\\u00a0<a href=\\\"tel:16176438090\\\">617-643-8090<\\\/a>. A Release of Information Form must be signed and a copying fee may be charged. To obtain a copy of your medical records at NEW Health, you must submit a written, signed and dated authorization form.\\u00a0<a href=\\\"https:\\\/\\\/newhealthcenter.org\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/ROI-Authorization-form-_-North-End-Waterfront-Health.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">Download the (PDF) version of this form.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I get my prescriptions refilled?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Call the health center and speak with a member of your care team.<\\\/p><p>North End:<a href=\\\"tel:16176438000\\\" rel=\\\"noopener\\\">\\u00a0617-643-8000<\\\/a><\\\/p><p>Charlestown:\\u00a0<a href=\\\"tel:18572381100\\\" rel=\\\"noopener\\\">857-238-1100<\\\/a><\\\/p><p>Sending your request on\\u00a0<a href=\\\"https:\\\/\\\/patientgateway.massgeneralbrigham.org\\\/mychart-prd\\\/Authentication\\\/Login?\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Patient Gateway<\\\/a>\\u00a0is preferred.<\\\/p><p>Our goal is to refill within 48 hours of receiving your call. Please provide the name of the medication, the prescribing provider, and the name and phone number of the pharmacy.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you provide transportation for medical appointments?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our Transportation Services Department,\\u00a0<a href=\\\"tel:16176438089\\\">617-643-8089<\\\/a>, can be called to reserve a ride at least 3 days in advance of your appointment date. For NEW Health appointments for North End and Charlestown residents, there is a round-trip fee of $7.00. For wheelchair patients, the fee is $15.00. For appointments outside of the North End and Charlestown, the round-trip fee is $15.00, and $30.00 for wheelchair patients.\"}},{\"@type\":\"Question\",\"name\":\"What is a patient-centered medical home?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Patient-Centered Medical Home (PCMH) is an approach to providing comprehensive primary care for children, youth and adults. Our primary care practice features physician-led patient focused teams working with each patient to provide primary care, prevention, and wellness services. Our primary care team providers provide you with expert, caring and personalized care that supports your goals for health and well-being.<\\\/p><p>Your care team will be responsible for coordinating and tracking your care over time. In addition to the physician leader, your team will include a nurse. Also, you will have access to a nurse practitioner, social worker, health educator and other health professionals. We consider you, our patient, to be a critical member of the team and therefore encourage you to take an active role in your care by asking questions and expressing your needs and concerns.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How should I choose my primary care physician (PCP)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Selecting Your NEWH Primary Care Physician<\\\/strong><br \\\/>Your primary care physician (PCP) is an important member of your healthcare team. Your PCP provides your annual exams, preventive care screenings, handles your routine illnesses and most minor injuries, recommends prescription medications and will refer you to specialists and hospitals when necessary.<\\\/p><p><strong>How to Select or Change Primary Care Physicians<\\\/strong><br \\\/>You need to select a PCP when you enroll with any health insurance plan. The information below will help you with the process. If you need help with this process, please contact NEWH Resource Specialist, Gina Cardone-Casoni at\\u00a0<a href=\\\"tel:16176438039\\\">617-643-8039<\\\/a>. She is available Monday through Friday, 9am \\u2013 5 pm.<\\\/p><p>You can also call the Massachusetts General Hospital Physician Referral Service at:\\u00a0<a href=\\\"tel:18003884644\\\">1-800-388-4644<\\\/a>.<\\\/p><p><strong>Identify the Doctor of Your Choice<\\\/strong><br \\\/>It\\u2019s easy to\\u00a0<a href=\\\"https:\\\/\\\/newhealthcenter.org\\\/find-a-doctor\\\/\\\">choose the Best PCP<\\\/a>\\u00a0for you at NEWH.<\\\/p><p><strong>If you\\u2019re not sure how or what to look for in your doctor, here are some Tips on\\u00a0<\\\/strong><strong>Choosing a PCP that best meets your needs:<\\\/strong><br \\\/>\\u2022 Select the PCP specialty that fits your \\u201cage\\u201d needs. Some PCPs specialize in adult care, others in children.<\\\/p><p>\\u2022 General and family practice are specialties that work with patients of all ages, including children, adults and seniors.<\\\/p><p>\\u2022 Pediatrics is the specialty for children (birth to teens).<\\\/p><p>\\u2022 Internal medicine is the specialty that works only with adults.<\\\/p><p>\\u2022 Geriatrics is the specialty that works with older adults.<\\\/p><p>You can use questions like these to focus your search:<br \\\/>\\u2022 Do you prefer a physician who can accommodate specific language or cultural needs?<\\\/p><p>\\u2022 Do you prefer a male or female physician?<\\\/p><p><strong>Why It\\u2019s Important to Choose NEWH as Your Primary Care\\u00a0<\\\/strong><strong>Medical Practice?<\\\/strong><\\\/p><p>\\u2022 By choosing NEWH as your medical practice, you are eligible for all of the\\u00a0<a href=\\\"https:\\\/\\\/newhealthcenter.org\\\/services\\\/\\\">Clinical Service and Programs available<\\\/a>\\u00a0to our patients.<\\\/p><p>\\u2022 Enjoy flexibility with NEWH. Your primary care physician (PCP) can refer you to a specialist in our Massachusetts General Hospital, MGH network without waiting for administrative authorization. And you can self-refer to anyone in our Health Center for vision, dental behavioral health, podiatry, and OB\\\/GYN services.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Answers to our frequently asked questions about our services, providers, and facility at NEW Health Center. Located in the North End, Charlestown, and Charlestown High School. What services does NEW Health provide? Adult Primary Care Pediatric Primary Care Behavioral Health Dental Vision Podiatry Obstetrics\/Gynecology Transportation Pharmacy Acupuncture Nutrition School-Based Health Center Outreach and Education Substance [&#8230;]<\/p>\n<p><a class=\"btn btn-primary understrap-read-more-link\" href=\"https:\/\/newhealthcenter.org\/about\/faq\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1166,"parent":15,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - NEW Health Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newhealthcenter.org\/about\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - NEW Health Center\" \/>\n<meta property=\"og:description\" content=\"Answers to our frequently asked questions about our services, providers, and facility at NEW Health Center. Located in the North End, Charlestown, and Charlestown High School. What services does NEW Health provide? 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