Awareness News

COVID-19 Update for NEW Health Patients

We want to thank you for the trust you have placed in our health system during this time. The COVID-19 outbreak has affected our lives in ways that we could not have imagined. While we are still living in times of uncertainty, we want you to know that we are here for you, ready to provide care for you and your family.   

We are slowly expanding our services provided at our various health center locations. Our Safe Care Commitment:  Screen – Clean – Protect is in effect in all locations to help keep our patients and staff safe.

Office availability and hours will vary, and the types of services available will depend on your circumstances. Video visits with your doctor or care team using your phone or computer may be an effective way to address your medical needs.  

Please call your health care provider to determine the best option for you. Most importantly, do not put off necessary care. Taking care of your health is important.

Here are some helpful numbers to call for COVID-19 information:

  • Massachusetts Department of Public Health can be reached 24/7 at 211

  • COVID-19 Hotline is available 8am to 8pm each day at (617) 724-7000

  • Boston Mayor’s Health Line Monday -Friday 9am to 5pm (617) 534-5050


We want to thank you in advance for putting your trust in NEW Health as you care for yourself and your family. 

Safe Care Commitment:  Screen – Clean – Protect

We SCREEN to protect you, your families and our staff:

  • We screen all employees daily—anyone with symptoms of a possible respiratory illness is not allowed to return to work until they are better
  • On arrival, we screen all patients and visitors for symptoms of possible COVID-19 infection
    • Outpatients are screened prior to and upon arrival, and if symptomatic, are cared for via virtual visits.
  • We limit visitors coming into the health center, and screen visitors for symptoms of possible COVID-19 infection. We ask visitors with symptoms to defer their visits

We CLEAN our hands and spaces, and make it easy for you to do the same:

  • We have established cleaning protocols throughout the health center
  • We have added hand sanitizer stations so patients, visitors and staff can clean their hands easily and frequently, and provided visual reminders to practice hand hygiene

We PROTECT everyone in our environment:

  • We require all people —employees, patients and visitors—to wear a hospital-issued surgical mask
  • We have rearranged spaces to accommodate physical distancing by removing chairs from waiting rooms and, in some areas, installing plexiglass barriers

Additional safety measures that we have implemented include:

  • Developing and implementing infection control policies to care for patients with suspected and confirmed COVID-19
  • Requiring employees who are able to work remotely to do so
  • Cancelling all business travel, domestic and international travel for staff

COVID-19 Testing at NEW Health

North End Testing:

Directly behind NEW Health at 332 Hanover St.; entrance on North Bennet St.

Tuesday and Thursday
8:30 a.m. to 12 p.m., 1 p.m. to 4p.m.

Walk-up COVID-19 testing by appointment only

Call 617-643-8000

Open to all residents of the North End and NEW Health patients no symptoms necessary

Charlestown Testing:

15 Tufts St., Crossroads Resource Center in the Bunker Hill Housing Development

Monday through Friday
1 p.m. to 4 p.m.

Walk-up and Drive-thru COVID-19 testing by appointment only

Call 857-238-1100

Open to all residents of Charlestown and NEW Health patients no symptoms necessary

Located behind 15 Tufts Street in Crossroads

COVID-19 Vaccine Statement

As part of Phase 2 of the Commonwealths’ COVID-19 Rollout, North End Waterfront Health will be providing vaccine to eligible patients and community residents in the North End and Waterfront who are 75 years and older.  The Vaccination Clinic’s location is at the Old North Church in the North End at 193 Salem Street.  If you would like to schedule an appointment please call 617-724-8725 leave your name with spelling, address, and your date of birth with a telephone number you can be reached, and a patient service representative will call you back to schedule the appointment.

Please note in order to schedule a vaccine appointment, you must be registered with Massachusetts General Brigham’s Hospital, if not please call 866-211-6588 to register. We will also be asking screening questions to assess your eligibility at the time of scheduling.  Thank you for choosing North End Waterfront Health.

Vaccination Clinic hours:

  • Tuesdays :  2-6 pm 
  • Thursdays 2-6 pm  
  • Saturdays:  9-4 pm 

Intravenous Antibody Treatment (eg Regeneron) Statement

Intravenous Antibody Treatment (eg Regeneron) status as of 12/3/20:  The Mass General-Brigham (MGB) system in the near future will have very limited amounts of the two antibody infusion treatments approved for emergency use.  There have not been large definitive studies showing their safety or efficacy, but only small initial studies suggesting improved outcomes when given to outpatients at high risk who test positive for coronavirus.  Initial planning for use of these infusions will limit them to patients age 65 and older, or younger patients with a BMI greater than 35.  There will be a carefully regulated lottery system run at MGH to determine who will be contacted to have these treatments offered (similar processes will be set up at other hospitals).  Patients will be contacted based on positive test results and their risk status in the computer system.  There are very rigorous rules on the use of these infusions from the CDC and State Department of Public Health, and staff at North End Waterfront Health have absolutely no role in the process of ordering or suggesting these infusions.  The complete process is handled at the MGH level, and is based on data in the electronic medical record.  And to reiterate, the supply of these treatments is so limited, that a only a small number of patients will be contacted to offer them.  If you have a positive test result and feel you are high risk, but are not called, you are not eligible for these infusions.  We hope this information is helpful for you in this time of rapid change around the coronavirus situation.


What do I do if I have a routine appointment coming up?

We are rescheduling some appointments to a later date and converting many appointments to virtual visits over the telephone or a video link. We will inform you if your appointment has been cancelled or changed to another date.  Virtual phone visits will stay on the day they were previously scheduled. Thank you in advance for your understanding and support if such a change impacts you.

What do I do if I have to pick up my medicine from the pharmacy?

The pharmacy is still operating under slightly modified hours (see below). If you are experiencing fever/cough/muscle aches/sore throat/shortness of breath; or have had contact with someone who has COVID-19 call your doctor’s office (DO NOT WALK INTO THE HEALTH CENTER)!
Temporary Pharmacy Hours of Operation:
Monday, Tuesday, Wednesday, Thursday, Friday: 8:00am – 5:30pm
Saturday: Closed
Sunday: Closed

How do I get tested for COVID-19?

If you are experiencing symptoms of COVID-19 such as fever/cough/sore throat/muscle aches/shortness of breath; please call your primary health care provider for guidance. For your safety and the safety of others, please do not come to the Health Center unless you have been instructed to do so. Your provider will give you instructions on how to get care without exposing other people to your illness. If you are a North End or Charlestown resident or NEW Health patient you can make an appointment to be tested at one of our testing sites (see information above). If you are experiencing life-threatening symptoms such as difficulty breathing or pressure in the chest, please call 911.

What are the symptoms of COVID-19?

According to the CDC:

The following symptoms may occur 2-14 days after exposure.
– Fever
– Cough
– Sore throat
– Muscle aches
– Shortness of breath

Will gloves protect me from COVID-19?

People may think they are being safe and protecting themselves and others from the virus that causes COVID-19 by wearing gloves, but they may actually be spreading germs. Gloves do protect the skin from contamination when performing a task that involves contact with body fluids or contaminated surfaces. To be effective, however, gloves must be removed after the task, and hands must be washed or sanitized. If gloves are worn continuously during routine activities for which they are not required, the surface of the gloves may become contaminated with germs – just as skin can become contaminated. But, unlike skin, washing or sanitizing gloves is not an option. As a result, your gloved hands may actually spread the germs you have picked up and, if you touch your face with contaminated gloves, you can self-contaminate. Gloves are not a substitute for hand washing.

How to Stay Safe:

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

  • Avoid close contact with people who are sick
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

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