COVID-19 Update for NEW Health Patients
Here at NEWH, we prioritize your safety and the safety of our employees during this Global Public Health crisis caused by COVID-19.
We are working daily to ensure we meet the needs of our patients and the community while limiting the risk of transmission.
We are rescheduling some appointments to a later date and converting many appointments to virtual visits over the telephone or a video link. Thank you in advance for your understating and support if such a change impacts you.
We are committed to the community effort of social distancing with the goal of reducing transmission .
We are doing all that we can to ensure our facilities are safe for patients, and staff, according to CDC/DPH and MGH guidelines.
If you are sick or not feeling well, please do not walk into the health center. Instead please call ahead so that we can make a plan with you for care. 617-643-8000
Here are some helpful numbers to call for COVID-19 information:
- Massachusetts Department of Public Health can be reached 24/7 at 211
- COVID-19 Hotline is available 8am to 8pm each day at (617) 724-7000
- Boston Mayor’s Health Line Monday -Friday 9am to 5pm (617) 534-5050
We want to thank you in advance for putting your trust in NEW Health as you care for yourself and your family.
We are rescheduling some appointments to a later date and converting many appointments to virtual visits over the telephone or a video link. We will inform you if your appointment has been cancelled or changed to another date. Virtual phone visits will stay on the day they were previously scheduled. Thank you in advance for your understanding and support if such a change impacts you.
The pharmacy is still operating under slightly modified hours (see below). If you are experiencing fever/cough/muscle aches/sore throat/shortness of breath; or have had contact with someone who has COVID-19 call your doctor’s office (DO NOT WALK INTO THE HEALTH CENTER)!
Temporary Pharmacy Hours of Operation:
Monday, Tuesday, Wednesday, Thursday, Friday: 8:00am – 5:30pm
If you are experiencing symptoms of COVID-19 such as fever/cough/sore throat/muscle aches/shortness of breath; please call your primary health care provider for guidance. For your safety and the safety of others, please do not come to the Health Center unless you have been instructed to do so. Your provider will give you instructions on how to get care without exposing other people to your illness. If you are experiencing life-threatening symptoms such as difficulty breathing or pressure in the chest, please call 911.
According to the CDC:
The following symptoms may occur 2-14 days after exposure.
- Sore throat
- Muscle aches
- Shortness of breath
How to Stay Safe:
Clean your hands often
- Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact
- Avoid close contact with people who are sick
- Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.