The Patient Services Coordinator is fundamental in providing the best possible experience for our patients and their families. Responsibilities include:
- Answer and transfer calls, take messages, and book appointments.
- Greets patients and visitors in a courteous, pleasant and approachable manner.
- Check in / check out all patients for assigned departments.
- Collects co-pays and bill payments and generate journal entries.
- Works collaboratively with physicians/Medical Assistants/LPNs to ensure a smooth flow of clients and service delivery.
- Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed.
- Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
- Ensure provider’s schedules are up to date with meeting blocks and time off requests.
- Performs and participates in special projects as directed.
- Checks insurance eligibility for all patients scheduled for the next business day.
- Orders supplies for the department as needed.
- Makes reminder phones calls to patients the day before their appointment.
- Prepare schedules and reports and print necessary medical information for providers.
- Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA.
Qualifications
- The Patient Services Coordinator must have either a High School Diploma or GED
- Bilingual in English/Spanish Required
- Excellent organizational and telephone skills.
- Pleasant manner.
- Experience with computer.
- Record keeping knowledge required.
- Must be able to communicate orally and in writing, must be able to document services provided.
- Typing skills helpful.
- Familiarity with medical terminology helpful.